Terms of Service

1. Agreement

These Terms are a binding agreement between you and Oneintelligence Technology Private Limited (“Oneintelligent”, “we”, “us”), with registered address at 248, Periyaputhur, Govindapuram, Dharapuram, Tiruppur, Tamil Nadu, India - 638657.

If you create or administer a company workspace, you confirm you have authority to bind that company. “You” means the company and its authorized users, as applicable.

By creating an account, clicking accept, or using the Service, you agree to these Terms and our Privacy Policy (/privacy). If a signed Order Form, Master Service Agreement, or Data Processing Agreement conflicts with these Terms for a Custom Fit or other negotiated deal, the signed agreement controls for that customer.

2. What we are, what we are not yet, and where we aspire

Oneintelligent is a global platform built for work: projects, tasks, sales, customers, people (HR), knowledge, and AI agents. It is for growing businesses and individuals.

What we are today: we commit to lawful use of the Service, customer ownership of Customer Content, practical security (including encryption in transit, access controls, and secure storage), and respect for applicable privacy laws where we operate and where customers use the Service. Our company entity is subject to the laws of India.

What we are not yet: we do not claim completed GDPR certification or formal GDPR attestation as done. We do not claim SOC 2, ISO 27001, or similar audits as completed unless and until we publish that achievement. These Terms are not a substitute for your own legal and compliance duties for data you put in your workspace.

Where we aspire to be every day: we continuously improve privacy, security, and compliance toward internationally recognized standards (including GDPR-aligned controls and stronger assurance programs), and we expand customer documentation such as DPAs and trust materials as we mature. We raise the bar every time, and we expect customers to use the platform only for lawful work.

3. The Service

The Service is provided as business software (SaaS). Features may vary by plan (for example Standard, Pro, or Custom Fit) and may change as we improve the product.

You may use the Service only for legitimate work and business purposes consistent with these Terms. You must be legally able to enter this agreement under the laws that apply to you.

4. Accounts and security

You must provide accurate account and company information and keep credentials secure. You are responsible for activity under your accounts.

Company admins control user access in their workspace (including roles and permissions) and are responsible for their users’ compliance with these Terms.

Notify us promptly at support@oneintelligent.ai if you suspect unauthorized access or a security incident involving your account.

5. Customer data

“Customer Content” means data, files, and materials you or your users submit to the Service (for example projects, tasks, CRM records, HR records, notes, and messages).

You retain ownership of Customer Content. You grant us a limited license to host, store, process, transmit, and display Customer Content solely to provide, secure, support, and improve the Service.

For personal data in Customer Content, you are typically the controller (or equivalent under applicable law) and we act as a processor / service provider, processing that data on your instructions to run the Service. Account and billing data we need to operate Oneintelligent is handled as described in our Privacy Policy.

You are responsible for having a lawful basis to collect and process personal data you put in the Service, and for providing any notices required to individuals.

6. Confidentiality

Each party will protect the other’s non-public information with reasonable care and use it only for purposes related to the Service.

Customer Content is your confidential information. Our product, pricing (where non-public), and security details we share with you are our confidential information. This does not apply to information that is public, independently developed, or required to be disclosed by law.

7. Privacy and security

How we collect and use personal data is described in our Privacy Policy (/privacy). We do not sell your personal data.

We use industry-standard safeguards appropriate to a SaaS workspace, including encryption in transit, access controls, and secure storage. We do not claim specific audit certifications in these Terms unless we have completed them and say so clearly.

We use analytics solely to improve the user experience. See Section 12 (Intellectual property) for details on the tools we use and what data they collect. By creating an account, you consent to this limited analytics use as described here and in our Privacy Policy.

8. Security incidents

If we become aware of a security incident that reasonably appears to compromise Customer Content, or when notice is required by applicable law, we will notify affected customers without undue delay and share information reasonably needed for you to meet your own obligations, consistent with law enforcement and investigation needs.

9. AI features

Some features use artificial intelligence, including third-party model providers. When you use AI features, we share only the data needed to fulfill your request.

Where a provider allows, we configure and contract so Customer Content is not used to train that provider’s foundation models. This is not an absolute guarantee for every model, region, or configuration; capabilities and provider terms change. Company admins may disable AI features at the company level where the product allows.

AI outputs can be incorrect or incomplete. You remain responsible for reviewing AI outputs before relying on them for business decisions.

10. Acceptable use and global legality confirmation

Oneintelligent is a global platform built for work. By using the Service, you confirm, for yourself and your users, that you will not use the Service for any illegal, fraudulent, harmful, or unauthorized activity under the laws of India or under the laws of any other country or territory where you or your users operate or where the activity has effect.

You and your users must use the Service only for lawful purposes. Without limiting the above, you must not:

• Upload malware, attempt unauthorized access, disrupt the Service, or probe systems without permission
• Use the Service for spam, phishing, fraud, identity theft, or money laundering
• Store or distribute illegal content, or content that infringes others’ intellectual property or privacy rights
• Violate export controls, sanctions, or other trade laws applicable to you
• Share login credentials improperly or allow use by anyone you are not authorized to invite
• Use the Service to harm people, commit crimes, or evade law enforcement

11. Enforcement of acceptable use

Company admins are responsible for their users’ compliance with Section 10. If we reasonably believe the Service is used for illegal or abusive activity, we may suspend or terminate access, remove content, and cooperate with law enforcement or regulators where required or appropriate.

Report suspected abuse to support@oneintelligent.ai.

12. Intellectual property

We own the Service, including software, design, trademarks, and documentation. These Terms do not transfer ownership of our intellectual property to you.

You own Customer Content. Our license to Customer Content is limited to operating and improving the Service. We may use aggregated or anonymized usage insights that do not identify you or individuals to improve the product. We do not sell Customer Content.

To improve reliability and features, we measure how the Service is used, including pages viewed and in-product controls clicked, using analytics tools such as Google Analytics and Microsoft Clarity. We do not send personal or confidential record content (such as names, emails, messages, or field values) in those analytics events, and session replay masks text and inputs. See our Privacy Policy for detail.

13. Trials, billing, and cancellation

Free trials and paid plans (such as Standard, Pro, and Custom Fit) may apply. Fees, limits, and features are shown at purchase or in your Order Form.

Your first month is free and needs no payment card. During it, we set up the Service with you and review together how many of your users use it daily and the efficiency targets agreed on your first call. At the end of the free month, you decide whether to subscribe. If you don't, you owe nothing for the free month.

Unless stated otherwise, subscriptions renew on the billing cycle you choose (for example monthly or annual). You may cancel at any time; cancellation takes effect at the end of the current paid period. Except where required by law, we do not refund partial periods.

We may change prices with at least 30 days’ notice. Continued use after the change takes effect means you accept the new pricing for the next billing period.

14. Availability

We aim for reliable Service and will communicate material planned maintenance when practical. We do not guarantee uninterrupted or error-free operation.

Formal uptime commitments or service credits, if any, will appear in a Custom Fit Order Form or other signed agreement, not as an absolute warranty in these public Terms.

15. Suspension, termination, and exit

You may close your account by contacting support@oneintelligent.ai or using in-product controls where available.

We may suspend or terminate access if you breach these Terms, fail to pay, engage in fraud or illegal activity, create risk to the Service or others, or when required by law.

On termination, your right to use the Service ends. Upon request within a reasonable period after termination (or as required by law), we will provide reasonable assistance to export Customer Content. After that window, we delete or anonymize Customer Content according to our retention practices and applicable law, except where we must retain records.

16. Disclaimers and liability

THE SERVICE IS PROVIDED “AS AVAILABLE.” TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR LOST PROFITS DAMAGES.

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM, OR USD 100 (OR EQUIVALENT), WHICHEVER IS GREATER.

Nothing in these Terms limits liability that cannot be limited under applicable law (for example fraud, willful misconduct, or liability for death or personal injury where such limitation is prohibited).

17. Indemnity

You will defend and indemnify us against claims, damages, and costs arising from Customer Content, your unlawful use of the Service, your breach of these Terms, or claims by your users or end customers related to your use of the Service.

We will defend and indemnify you against third-party claims that the Service (as provided by us, excluding Customer Content and third-party models/outputs) infringes that third party’s intellectual property rights, provided you give us prompt notice and reasonable cooperation. We may modify the Service, procure rights, or terminate the affected feature with a pro‑rata refund of prepaid fees for that feature if we cannot reasonably resolve the claim.

18. Changes to these Terms

We may update these Terms. For material changes, we will provide at least 30 days’ notice by email, in-product notice, or posting on our website. The “Last updated” date will change.

Continued use after the effective date means you accept the updated Terms. If you do not agree, you must stop using the Service and may cancel as described above.

19. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules.

Courts in Tamil Nadu, India (including those with jurisdiction over Tiruppur) have exclusive jurisdiction, except that either party may seek interim injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

Before filing a formal claim, please contact support@oneintelligent.ai so we can try to resolve the dispute in good faith.

20. Contact

Questions about these Terms: support@oneintelligent.ai

Legal entity: Oneintelligence Technology Private Limited

Address: 248, Periyaputhur, Govindapuram, Dharapuram, Tiruppur, Tamil Nadu, India - 638657

Last updated: September 17, 2026