This Privacy Policy explains how Oneintelligent collects, uses, and protects personal data. We wrote it to be simple, transparent, and honest about what we do today and what we are still building toward.
1. Who we are
Oneintelligence Technology Private Limited (“Oneintelligent”, “we”, “us”) provides Oneintelligent, which helps businesses scale with process, product and intelligence. Registered address: 248, Periyaputhur, Govindapuram, Dharapuram, Tiruppur, Tamil Nadu, India - 638657.
Contact for privacy questions and rights requests: support@oneintelligent.ai.
Use of the Service is also governed by our Terms of Service (/terms).
2. What we are, what we are not yet, and where we aspire
What we are today: a global work platform. We collect only what we need to deliver and secure the Service, we do not sell personal data, and we give workspace admins controls over user access. We respect applicable privacy laws where we operate and where customers use the Service, including India’s Digital Personal Data Protection Act (DPDP) framework as it applies, and we honor rights under other laws where they require us to act.
What we are not yet: we do not claim completed GDPR certification or formal GDPR attestation as done. We do not claim SOC 2, ISO 27001, or similar audits as completed unless and until we publish that achievement. This Policy is not legal advice for your organization.
Where we aspire to be every day: we continuously strengthen privacy and security practices toward internationally recognized standards (including GDPR-aligned controls), improve documentation for customers (such as DPAs and clearer subprocessor detail), and raise the bar on transparency. Compliance is a journey we take seriously, not a badge we fake.
3. Roles: your workspace vs our platform
Account and billing data: when you sign up or pay, we decide how to process that personal data to run Oneintelligent (we act as a controller / data fiduciary for that limited set).
Customer Content in your workspace (projects, CRM, HR, notes, messages, and similar): you decide what to put in and why. You are typically the controller / data fiduciary for that personal data; we process it as a processor / service provider to provide the Service on your instructions.
You are responsible for lawful collection and use of personal data about your employees, customers, and other people that you store in the Service.
4. Data we collect
Depending on how you use the Service, we may process:
- Account data: name, email, password or auth tokens, role, company affiliation
- Company data: organization name, industry, billing contacts, plan and subscription status
- Customer Content: information you and your users submit in the workspace
- Usage and technical data: logs, device/browser info, IP address, feature usage, diagnostics for security and reliability, product analytics (page path templates and control names, without personal or confidential record content), and masked session replay for product improvement
- Support data: messages you send to support
- Payment data: processed by our payment providers; we typically receive confirmation and limited billing metadata, not full card numbers
5. Why we use data
We use personal data to:
- Provide, maintain, and improve the Service
- Authenticate users, secure accounts, and prevent abuse
- Bill and manage subscriptions
- Provide support and communicate service-related notices
- Comply with law and enforce our Terms
- Develop product insights using aggregated or anonymized information where practical
6. AI processing
If you use AI features, relevant Customer Content or prompts may be sent to AI providers solely to generate a response for your request.
Where a provider allows, we configure and contract so Customer Content is not used to train that provider’s foundation models. This is not an absolute guarantee for every configuration. Admins may disable AI where the product allows. See also the AI section of our Terms of Service.
8. Global use and transfers
Oneintelligent is built for work globally. Data may be processed in India and in other countries where we or our providers operate.
When we transfer personal data internationally, we use appropriate safeguards consistent with applicable law. Customers remain responsible for ensuring their use of the Service is lawful in the jurisdictions where they and their users operate.
9. Retention, export, and deletion
We retain personal data as long as needed to provide the Service, meet legal and accounting obligations, resolve disputes, and enforce agreements.
Workspace admins can manage users and much of Customer Content in product. On account closure or request, we provide reasonable export assistance for Customer Content within a reasonable period, then delete or anonymize data according to our retention practices, except where law requires retention.
10. Security and incidents
We use practical, industry-standard measures such as encryption in transit, access controls, and secure storage. No method of transmission or storage is perfectly secure.
If we become aware of a security incident that reasonably appears to compromise personal data in Customer Content, or when notice is required by law, we will notify affected customers without undue delay, consistent with investigation and legal requirements.
11. Your rights
Depending on applicable law (including India’s DPDP framework and, where they apply, laws such as GDPR or CCPA), you may have rights to request access, correction, deletion, portability, or restriction of certain personal data, and to withdraw consent where processing is based on consent.
For account data we control, contact support@oneintelligent.ai. For personal data in Customer Content, contact your company admin first. They control that workspace. We will respond within the time required by applicable law (typically within 30 days where such a timeline applies).
If you are an individual whose data was uploaded by a customer, please contact that organization. We will assist the customer as required by law and our agreements.
12. Children
The Service is built for work and is not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe we have, contact us and we will take appropriate steps to delete it.
14. Changes to this Policy
We may update this Privacy Policy. For material changes, we will provide notice by email, in-product notice, or posting on our website, with at least 30 days’ notice where required. The “Last updated” date will change.
15. Contact
Privacy and data requests: support@oneintelligent.ai
Legal entity: Oneintelligence Technology Private Limited
Address: 248, Periyaputhur, Govindapuram, Dharapuram, Tiruppur, Tamil Nadu, India - 638657
Last updated: September 17, 2026