The challenge
A 20-person IT infrastructure company tracked attendance and timesheets manually in Excel. Logging time for each person took roughly 5 hours per month. Customer data lived in separate spreadsheets. Purchase order entry was slow and error-prone — a single PO took 45 minutes to enter.
The solution
The company adopted Oneintelligent across CRM, project management, HR, and support. Web-to-lead integration brought website enquiries directly into CRM. Timesheets became digital with manager approvals and direct export to finance. Cases gave support teams a dedicated place to track customer issues.
The results
Before Oneintelligent, everything was scattered across Excel and Docs. With it, everything is in one place. The company reports a 15–18% efficiency gain overall.
"It handles everyday tasks easily. It took only 2–3 days to adapt — not just for me, but my manager can also look at my projects from a different branch." — Team Lead